We would love to help you with any questions or concerns! Contact us at +91-7065567468 or send us an email at support@festivehues.com
Last Updated: 25.08.2023
Welcome to Festive Hues, a premier gifting ecommerce platform. By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions, as well as our Privacy Policy. If you do not agree with these terms, please refrain from using our services.
2. User Accounts
2.1 You must create an account to use certain features of our website. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
2.2 You must provide accurate and complete information when creating an account. You are responsible for updating your account information to ensure its accuracy.
3. Ordering
3.1 When placing an order, you agree that all information provided is accurate and complete. We are not responsible for errors in delivery due to incorrect or incomplete information provided by you.
3.2 The recipient's address provided by you should be accurate and up-to-date. We are not responsible for delays or failures in delivery due to incorrect address information.
3.3 Our team will make reasonable efforts to ensure that gifts are delivered on the requested date. However, delivery dates are not guaranteed and may be affected by factors beyond our control.
3.4 You are responsible for ensuring that the recipient is available to accept the gift at the provided address.
3.5 All orders are subject to availability. We reserve the right to substitute items of equal or greater value if necessary.
4. Payment
4.1 All payments are processed securely through our payment gateway partners. By placing an order, you agree to pay the specified amount for the selected products and services.
4.2 Prices are subject to change without notice. The final price at the time of placing the order will be honored.
5. Returns and Refunds
5.1 We strive to provide high-quality products and services. If you receive a damaged or defective item, please contact our customer service within 48 hours of receipt to initiate a return process.
5.2 Refunds will be issued based on our Refund Policy.
6. Intellectual Property
6.1 All content on our website, including but not limited to text, images, graphics, logos, and designs, are the intellectual property of FestiveHues LLP and are protected by copyright and other applicable laws.
6.2 You may not use, reproduce, distribute, or modify any content from our website without our explicit written permission.
7. Limitation of Liability
7.1 We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services.
7.2 Our liability for any claim related to the products or services provided shall not exceed the total amount paid by you for the specific order in question.
8. Modifications
8.1 We reserve the right to modify or update these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our services after such changes signifies your acceptance of the modified terms.
By using our website and services, you agree to these terms and conditions. If you have any questions or concerns, please contact our customer service before proceeding. Thank you for choosing FestiveHues for your gifting needs.
Last Updated: 25.08.2023
Welcome to Festive Hues, a leading ecommerce platform for gifting. We are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services. By using our platform, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We collect personal information such as your name, email address, shipping address, billing information, and phone number when you create an account, place an order, or engage with our services.
1.2 Recipient Information: In order to fulfill your orders, we may collect the recipient's name, address, and contact information. You must ensure that you have the recipient's consent to provide their information to us.
1.3 Transaction Details: We collect information related to your purchases, including order details, payment information, and transaction history.
1.4 Communication: When you contact our customer support or interact with us through various channels, we may collect your communication history with us.
1.5 Cookies and Tracking: We use cookies and similar technologies to collect information about your browsing behavior, preferences, and device information. This helps us enhance your browsing experience and improve our services.
2. How We Use Your Information
2.1 We use your personal information to process your orders, communicate with you about your orders, provide customer support, and improve our services.
2.2 We may use your email address to send you promotional materials, newsletters, and updates about our products and services. You can opt out of these communications at any time.
2.3 We use cookies and tracking technologies to analyze website traffic, personalize content, and improve user experience.
2.4 We may use aggregated and anonymized data for statistical and research purposes.
3. How We Share Your Information
3.1 We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, shipping partners, and IT support.
3.2 We may share your information when required by law, legal process, or government request.
3.3 We may share your information in case of a business merger, acquisition, or sale, where your data may be transferred as part of the assets.
4. Data Security
4.1 We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.
4.2 While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
5. Your Choices
5.1 You can access and update your account information through your profile settings.
5.2 You can unsubscribe from our promotional emails by following the instructions provided in the email.
5.3 You can disable cookies through your browser settings, but this may affect your browsing experience on our website.
6. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Last Updated" date at the top will reflect the latest revision.
7. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact our Data Protection Officer at security@festivehues.com.
Thank you for trusting FestiveHues LLP with your gifting needs. Your privacy is important to us.
Last Updated: 25.08.2023
Welcome to Festive Hues!
We're excited to provide you with a seamless and delightful shopping experience. Our Shipping and Delivery Policy is designed to ensure transparency, clarity, and the best possible service for our valued customers.
1. Processing Time:
Orders are typically processed within 1-2 business days (excluding weekends and holidays) after the order is placed and payment is verified.
Personalized or customized items may require additional processing time, and specific details will be communicated during the ordering process.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods:
We offer a variety of shipping options to suit your needs, including standard, expedited, and express shipping.
The available shipping methods and estimated delivery times will be displayed during the checkout process.
3. Shipping Costs:
Shipping costs are calculated based on the chosen shipping method, destination, and the total weight/volume of the items in your order.
We may offer free shipping promotions for certain order thresholds or special occasions. Details will be provided on our website and during promotions.
4. Tracking Information:
Once your order is shipped, you will receive an email containing tracking information and instructions on how to track your package.
Tracking details will also be available in your FestiveHues account, allowing you to monitor your package's journey.
5. Delivery Times:
Delivery times depend on the chosen shipping method and the destination. Estimated delivery times will be provided during the checkout process.
Please note that unforeseen circumstances, such as weather, customs delays, or other external factors, may affect delivery times. We appreciate your understanding in such situations.
6. Delivery Address:
Please ensure that the delivery address provided during checkout is accurate and complete to avoid delivery issues. We are not responsible for deliveries to incorrect or incomplete addresses.
7. Order Tracking and Support:
If you have any questions or concerns about your order's shipping and delivery, feel free to contact our customer support team. We're here to assist you.
Please Note : We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Last Updated" date at the top will reflect the latest revision.
At Festive Hues, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes issues may arise, and we have designed our return/refund policy to address specific situations where you may be eligible for a refund.
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1. Return Process:
We do not offer refunds for every case. However we do offer returns under the following 2 circumstances:
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1.1 Damaged or Defective Products: If you receive a damaged or defective product, you will need to share product opening video and other supporting evidence to claim refund and once its verified by our support team, we will gladly provide you with a refund in your wallet or in your bank account depending on your choice.
To initiate the return process, please contact our Customer Support Team within 48 hours of delivery of your order. Kindly provide images of the damaged or defective product to expedite the process.
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1.2 Incorrect Items: If you receive an item that is different from what you ordered then you will need to share product opening video and other supporting evidence to claim refund and once it is verified by our support team, we will arrange for a full refund in your wallet or in your bank account depending on your choice. We may require you to return the incorrect item, and we will cover the return shipping costs.
To initiate the refund process, please contact our Customer Support Team within 48 hours of delivery of your order. Kindly provide images of the incorrect item and other supporting evidence required by the support team to expedite the process.
2. Refund Process:
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2.1 Refund will be processed when our team verifies all the details of damaged or defective products and the refund will be processed within 48 hours when the item is returned to us in case of an incorrect item. We will guide you through the process and provide you with a Return Authorization (RA) number.
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Wallet Money: In case you have opted for wallet refund then the amount will be credited in your wallet once it is processed from our end.
Refund on original source: In case of refund to your original mode of payment the amount will be credited within 7-10 working days once it's processed from our end.
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2.2 Inspection and Approval: In case of an incorrect item issue, once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed within 48 hours and in case of rejection the item will be returned back to you and no refund will be issued to you.
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3. Conditions for Returns and Refunds:
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The product must be returned in its original packaging, including all accessories and accompanying materials.
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The product should not show any signs of wear, use, or damage beyond what was mentioned in the initial return request.
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Refunds will be processed only after the returned product has been received and inspected by our team.
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4. Non-Eligible for Refunds:
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Customized/Personalized items are not eligible for return/refund.
Last Updated: 25.08.2023
Welcome to FestiveHues LLP, a premier gifting ecommerce platform. By accessing and using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions, as well as our Privacy Policy. If you do not agree with these terms, please refrain from using our services.
2. User Accounts
2.1 You must create an account to use certain features of our website. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
2.2 You must provide accurate and complete information when creating an account. You are responsible for updating your account information to ensure its accuracy.
3. Ordering
3.1 When placing an order, you agree that all information provided is accurate and complete. We are not responsible for errors in delivery due to incorrect or incomplete information provided by you.
3.2 The recipient's address provided by you should be accurate and up-to-date. We are not responsible for delays or failures in delivery due to incorrect address information.
3.3 Our team will make reasonable efforts to ensure that gifts are delivered on the requested date. However, delivery dates are not guaranteed and may be affected by factors beyond our control.
3.4 You are responsible for ensuring that the recipient is available to accept the gift at the provided address.
3.5 All orders are subject to availability. We reserve the right to substitute items of equal or greater value if necessary.
4. Payment
4.1 All payments are processed securely through our payment gateway partners. By placing an order, you agree to pay the specified amount for the selected products and services.
4.2 Prices are subject to change without notice. The final price at the time of placing the order will be honored.
5. Returns and Refunds
5.1 We strive to provide high-quality products and services. If you receive a damaged or defective item, please contact our customer service within 48 hours of receipt to initiate a return process.
5.2 Refunds will be issued based on our Refund Policy.
6. Intellectual Property
6.1 All content on our website, including but not limited to text, images, graphics, logos, and designs, are the intellectual property of FestiveHues LLP and are protected by copyright and other applicable laws.
6.2 You may not use, reproduce, distribute, or modify any content from our website without our explicit written permission.
7. Limitation of Liability
7.1 We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services.
7.2 Our liability for any claim related to the products or services provided shall not exceed the total amount paid by you for the specific order in question.
8. Modifications
8.1 We reserve the right to modify or update these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our services after such changes signifies your acceptance of the modified terms.
By using our website and services, you agree to these terms and conditions. If you have any questions or concerns, please contact our customer service before proceeding. Thank you for choosing FestiveHues for your gifting needs.
Last updated date : 02-09-2023
1. Order Eligibility:
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You can request order cancellation within 24 hours of placing the order and order should not be shipped.
Order can not be canceled if the order is already shipped.
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2. How to cancel the order
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You can text us on our whatsapp number : +91 7065567468 for cancellation
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3. Refund process
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Once your cancellation request is approved and processed, your refund will be initiated. Depending on your payment method, it may take 7-10 days for the refund to be credited to your original payment method.
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Business Name: FestiveHues LLP
Email: support@festivehues.com
Phone: +91-7065567468
Operating Address:
C47 F2 DLF COLONY, DILSHAD EXTN II,
Sahibabad, Loni, Ghaziabad,
Uttar Pradesh, India-201005
FestiveHues LLP was established in 05/22 at C-47, F-2, DLF COLONY, DLF Dilshad Extension 2, Ghaziabad, Uttar Pradesh, 201005.
It was formed by Anjali Sharma and Ujjwal Sehgal. Since then, they have been actively engaged in the same field.
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We believe in celebrating every fest with all happiness and hence we launched a gifting portal where people can share their love, happiness, gratitude with others. We are continually trying to expand our collections so that we'll be able to cater everyone with something.
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At present, we have sell across India. Our focus is to give our customers an experience that they can share with anyone with a smile on their face. We offer quality products at extremely competitive prices.
When you are buying from FestiveHues, you can be rest assured that you are buying from a Trusted Name. We will make sure to bring a smile on you face.
GST Details:
Trade Name- FestiveHues
Company Name- FestiveHues LLP
GSTIN- 09AAIFF3913H1ZF